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Frequently asked questions

If I have questions or need advice during use, what are the ways to contact you (customer service phone, email, online customer service, etc.)? What are the working hours of customer service?

Answer: You can contact our customer service team in a variety of ways. Our customer service phone number is [phone number], and the working hours are Monday to Friday, [morning time]-[afternoon time] (excluding holidays). You can also send an email to info@reclinerstory.com, and we will respond to you within 2 working days after receiving the email. In addition, our website also has an online customer service function, and you can communicate with our online customer service staff in real time through the website during working hours. No matter which method you choose, we will serve you wholeheartedly, answer your questions and provide help in a timely manner.

Is your customer service team professional and able to solve my problems in a timely and effective manner? What is the response time for general questions?

Our customer service team is professionally trained. They have rich product knowledge and customer service experience and can provide you with accurate and professional answers and suggestions. For general issues, we will respond within 5 hours after you contact us (during working hours) and solve your problems as soon as possible. We attach great importance to your experience and feedback, and will continue to work hard to improve our service quality and efficiency to ensure that you can get satisfactory service in the process of communicating with us and using our products. If you have any comments or suggestions on our customer service, you are also welcome to tell us at any time, and we will actively improve it.

What payment methods are supported (credit card, PayPal, bank transfer, etc.)? Is the payment process safe?

We support a variety of common payment methods, including credit cards (such as Visa, MasterCard, etc.), PayPal, etc. Our payment system uses advanced encryption technology and security protection measures to ensure the security of your payment information during transmission and processing. At the same time, we cooperate with well-known payment institutions and follow strict payment security standards to ensure the safety of your funds. You can rest assured to choose the payment method that you are familiar with and convenient for payment.

How do you ensure the quality of your recliners?

We attach great importance to product quality. We use high-quality materials, such as strictly selected environmentally friendly wood to make the frame to ensure durability. The fabric is made of wear-resistant, breathable and comfortable materials and has undergone multiple processes. During the production process, each process has strict quality control, and the products will be fully tested before leaving the factory to ensure that they meet our high standards of quality.